Patients & Visitors

Billing, Insurance, & Registration

Murray County Medical Center strives to provide its patients with the best quality healthcare. Our Business Office is available to assist patients with any questions about registration, financial arrangements to pay for services or billing procedures.

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In accordance with federal and state law, MCMC provides standard chargemaster prices to our patients. Click the link below, which will open EZCOST in a new window, and be sure to read the disclaimer!

https://ezcost.info/Murray-County-Medical-Center

Notice of Patient Rights and Protections

Good Faith Estimate

Summary of Financial Policy - English

Summary of Financial Policy - Spanish

Financial Assistance Program Policy - English

Financial Assist-Sliding Fee Application - English

PATIENT REGISTRATION FOR CLINIC

All patients are required to complete a registration form. Please come 20 minutes early to complete this form onsite. If you complete the form prior to your appointment by downloading and completing it below, please come 15 minutes early. 

BILLING OF SERVICES

Patients are responsible to bring insurance verification and co-pays at time of service.

Here are the guidelines for billing of services:

• All known third party payers are billed by Murray County Medical Center (MCMC) prior to patient receiving statement.
• Patients will receive a statement after all third party payers have paid.
• Patients are responsible for contacting the Business Office at 507.836.1261 to discuss payment arrangements or notify staff of discrepancies. Payments are to be remitted within 30 days of receiving statement.

UNINSURED PATIENTS

MCMC will not deny services to patients who are low income or do not have access to healthcare coverage. In compliance with the MN Attorney General’s Office, MCMC follows the below guidelines for all self-pay/uninsured accounts:

• All uninsured patients with an annual gross income of less than $125,000 receive a discount on services. (Discount applies to Minnesota residents & hospital
  accounts only.)

FINANCIAL ASSISTANCE PROGRAM

MCMC’s Financial Assistance Program is income based and available to patients with medical bills. Financial assistance applies to both hospital and clinic balances. Applicants must meet income guidelines to qualify for assistance. Applications and information regarding financial assistance are available by calling the business office at: 507.836.1261.

WHAT DO YOU DO IF YOU RECEIVE A COLLECTIONS NOTICE?

• Contact MCMC’s Business Office
• Monday – Friday
• 8:00 am – 4:30 pm
• Call: 507.836.1261
• Staff will assist with questions and payment options.

FREQUENTLY ASKED QUESTIONS

DO I HAVE TO PAY MY CO-PAYMENT AT THE TIME OF REGISTRATION?

Yes. You are expected to pay your estimated co-payment when you register. For your convenience, MCMC accepts personal checks, American Express, Discover, MasterCard or VISA.

SHOULD I BRING MY INSURANCE CARD WITH ME TO THE HOSPITAL?

Yes. The information on your insurance card is needed for Murray County Medical Center to file a claim with your insurance company or companies. When you register, we may ask you for information and have you sign a few forms. This registration process goes much faster when you bring your insurance information with you. | 8 AM – 3:30 PM | Saturday | 8 – 10 AM | 507.836.6111

HOW DO I FIND OUT IF MY INSURANCE COMPANY WILL COVER MY HOSPITAL STAY? DO I NEED TO LET THEM KNOW I’LL BE IN THE HOSPITAL?

Insurance policies vary. Contact your insurance company or your employer with your specific questions about what is or is not covered by your insurance plan. You may also want to check with your insurance company or your employer if you are going to be in the hospital.

HOW WILL I KNOW IF MY INSURANCE COMPANY HAS PAID MY BILL AND WHEN DO I BECOME RESPONSIBLE FOR MY BILL?

After your insurance company has paid their portion of your hospital bill, we will send you a statement. This statement indicates the amount that has been paid and any balance you are required to pay. This is your bill. You have 30 days to pay any balance indicated on the statement of account. If you cannot pay the balance within 30 days, please call our Business Office at 507.836.1261 to make payment arrangements.

WHAT IF I CAN’T PAY MY ACCOUNT?

All patient balances (the amount that your insurance company does not cover) must be paid within 30 days after you receive notification from MCMC. If you cannot pay within that time period, call our Business Office at 507.836.1261 to make payment arrangements.

DEFINITIONS

Co-payment vs. Co-insurance: Many health insurance policies require both co-pay and co-insurance. Co-insurance is a percentage of the cost of medical expenses the insured individual must pay. Co-payments are set amounts the insured pays for services and prescriptions.

Insurance Claim: The bill for services the hospital submits to your insurance company or companies.

Itemized Bill: A list of individual charges for services and procedures you can request at any time. Also, lists your account number, shows any activity (for example, insurance payments or denials) that has occurred.

Patient Balance: The amount on your bill that you need to pay

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